Q: I have tried connecting to the internet but it won’t work.

All our handsets are SIM free, the internet settings would vary for different networks providers.

To connect to the internet, you can request that the network send you the settings over air. Ie: they will text the settings to your mobile, which you then accept. Usually the network will send the GPRS & WAP settings separately.

Q: Which mobile phone shall I advise the network I have to allow the settings to work?

Most our dual sim phones are compatible with 2 different mobiles Sony Ericsson W850i or Nokia 2610 or equivalent. Advise the network that you have one of these mobiles as they are unlikely to support you if you advise that you have a dual sim phone as it is not in their interest to promote this. It the Sony Ericsson w850i mobile model does not work then try the Nokia.

Q: Where can I find the Networks WAP & GPRS settings.

We have most the UK settings listed on our support pages links below.

WAP Data / Internet Service

• Orange
• Vodafone
• O2
• T-Mobile
• Virgin
• Giff Gaff
• Tesco
• Asda
• Talk Mobile

Q: How do I enter the WAP & GPRS settings myself.

There are 2 different ways of inputting the settings most mobiles will work using these configurations listed below, however the instructions will normally show where the menu is located.

(1) GPRS

Go to Menu > Settings > Connectivity >Data Accounts > GPRS > Look up at table 1.1(WAP Data Account Settings)

Choose any of the listed to edit a profile or add a new profile. Type in the data, click done to save the settings. Switch off your phone and switch it on and connect to GPRS

(1) WAP

Menu > services > Internet service > Settings > Profiles > SIM1(2) > Look up at table 1.2(WAP Internet Service Settings)

Choose any of the listed to edit a profile or add a new profile. Type in the data, click done to save the settings. Switch off your phone and switch it on and connect to the internet.

(2) GPRS

Go to Menu > Services > Data Account > Look up at table 1.1(WAP Data Account Settings)

Choose any of the listed to edit a profile or add a new profile. Type in the data, click done to save the settings. Switch off your phone and switch it on and connect to GPRS

(2) WAP

Go to Menu > Services > Internet Service > Settings > Profiles > Look up at table 1.2(WAP Internet Service Settings)

Choose any of the listed to edit a profile or add a new profile. Type in the data, click done to save the settings. Switch off your phone and switch it on and connect to the internet.

For GPRS/WAP settings for the networks not listed here, please contact our customer service.

Q: I have connected to the internet but am unable to connect to my data account.

Ensure that the settings you have used for your SIM card are correct. Check if the data account name used at both places (Internet access and Data Account access) are the same. If the problem still persists, We can gladly resolve Contact Us